NDIS Support Coordination in Werribee Mercy Hospital

Discharge planning around Werribee Mercy Hospital moves quickly, and support has to be ready before the bed is cleared. We mobilise support workers and coordination fast so nobody goes home unsupported, working alongside ward clinicians, social workers and allied health staff to agree who does what. That includes medication prompting, wound-care liaison, transport and escort to follow-up appointments.

Our team is experienced in high-intensity daily activities and is Module 2A registered, with trained escalation pathways rather than guesswork if things deteriorate at home. Notes are shared with treating teams, therapy and GP reviews are coordinated centrally, and the family has one point of contact throughout. The first fortnight after discharge is where routines are rebuilt and carers are coached, so we weight support heavily there.

Recovery happens in the neighbourhood around the hospital as much as inside it. Outpatient clinics, pharmacies and allied health are close by, and the nearby town centre is where shopping and community routines gradually resume — at first with a worker alongside, later independently.

At home, care is tailored to whatever stage of recovery you are in. Workers protect privacy and dignity during personal and continence care, keep the household calm and adjust hours as strength returns. If a setback happens, we increase support immediately and let the treating team know the same day.