Policies & Procedures

The standards, procedures and legal statements that guide how Infinite Support delivers safe, ethical and participant-centred NDIS services.

Support Coordination Policies & Procedures

Our controlled policy and procedure documents governing NDIS Support Coordination, Support Connection and Specialist Support Coordination.

Support Coordination Policy

CC-PL066 · Version 2.0

Our expectations and requirements for delivering Support Coordination, Support Connection and Specialist Support Coordination in a safe, ethical and participant-centred way.

Support Coordination Procedures

CC-PR066 · Version 2.0

Practical step-by-step procedures staff follow to deliver support coordination in line with the policy, participant goals and current NDIS requirements.

Specialist Support Coordination Manual

IS-MAN-SSC-001 · Version 2.0

Practice guidance for staff working with participants who have complex support environments, high-risk barriers or significant service-system complexity.

Legal & Website Policies

Privacy, accessibility and website terms that apply when you interact with Infinite Support.

Privacy Policy

How we collect, use, disclose and safeguard your personal information under the Privacy Act 1988, Australian Privacy Principles and NDIS Practice Standards.

Terms of Use

The terms and conditions that apply when you access or use the Infinite Support website.

Cookie Policy

How we use cookies and similar technologies on the Infinite Support website.

Accessibility Statement

Our commitment to digital accessibility and WCAG 2.1 Level AA conformance for an inclusive experience.

Questions about our policies?

If you'd like a copy of a policy, need it in an accessible format, or have feedback about our practice, please get in touch.