Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences, improve your user experience, and provide website owners with information about how the site is used.

Similar technologies include web beacons, pixels, and local storage, which serve similar purposes to cookies.

2. Why We Use Cookies

We use cookies to:

• Ensure our website functions properly
• Remember your preferences and settings
• Understand how visitors use our website
• Improve website performance and user experience
• Provide accessibility features for users with disabilities
• Display location-based information (e.g., service area maps)

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as filling out forms, setting privacy preferences, or accessing secure areas.

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve website functionality and content.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and providing accessibility features.

3.4 Mapping and Location Services

We use Mapbox for displaying interactive maps of our service areas. Mapbox may set cookies to provide mapping functionality.

4. Detailed Cookie Information

5. Third-Party Cookies

Some cookies are set by third-party services that appear on our pages:

5.1 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

Learn more: Google Privacy Policy

5.2 Mapbox

We use Mapbox to display interactive maps showing our service areas across Melbourne. Mapbox may collect usage data.

Learn more: Mapbox Privacy Policy

6. Managing Cookie Preferences

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

6.1 Browser Settings

Here's how to manage cookies in popular browsers:

6.2 Impact of Disabling Cookies

Please note that blocking or deleting cookies may affect your experience on our website:

• Some website features may not function properly
• Your preferences and settings may not be saved
• Accessibility features may not work as intended
• You may need to re-enter information you've previously provided

6.3 Opt-Out Tools

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.

7. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT signals.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about our use of cookies or this Cookie Policy, please contact: