Privacy Policy

1. Introduction

Infinite Support PTY LTD ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and NDIS Practice Standards.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, date of birth, and contact details (address, phone, email)
• NDIS participant number and plan details
• Emergency contact information
• Medicare number and healthcare identifiers
• Financial information for invoicing and payments

2.2 Sensitive Information

With your consent, we may collect sensitive information including:

• Health information and medical history
• Disability-related information
• Mental health information
• Support and care needs
• Cultural background and language preferences
• Guardian or representative details

2.3 Website Usage Data

• IP address and browser information
• Pages visited and time spent on site
• Referring website and search terms used
• Device type and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing NDIS support services and care coordination
• Developing and implementing support plans
• Communicating with you, your family, and support team
• Processing payments and managing invoices
• Meeting NDIS reporting and compliance obligations
• Quality improvement and service evaluation
• Ensuring safety and managing risks
• Responding to inquiries and feedback
• Meeting legal and regulatory requirements

4. Information Sharing and Disclosure

We may share your information with:

4.1 NDIS and Government Agencies

• National Disability Insurance Agency (NDIA)
• NDIS Quality and Safeguards Commission
• Medicare and Centrelink as required

4.2 Healthcare and Support Providers

• Medical practitioners and allied health professionals
• Other NDIS service providers involved in your care
• Support coordinators and plan managers

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect health and safety in emergency situations.

5. Your Rights

You have the right to:

• Access: Request access to your personal information
• Correction: Request corrections to inaccurate or incomplete information
• Withdraw Consent: Withdraw consent for the collection of sensitive information (subject to legal requirements)
• Complain: Lodge a complaint about our handling of your personal information
• Request Deletion: Request deletion of your information (subject to record-keeping requirements)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access, use, or disclosure
• Loss, misuse, or alteration
• Cyber threats and data breaches

Our security measures include encrypted data storage, secure servers, access controls, staff training, and regular security audits.

7. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. NDIS service records are retained for a minimum of 7 years as required by NDIS Practice Standards. After this period, information is securely destroyed or de-identified.

8. Cookies and Website Data

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. For detailed information about our use of cookies, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the "Last Updated" date. We will notify you of significant changes via email or through our website.

11. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or lodge a complaint, please contact:

If you are not satisfied with our response, you may contact:

• Office of the Australian Information Commissioner (OAIC)
  Phone: 1300 363 992
  Website: www.oaic.gov.au
• NDIS Quality and Safeguards Commission
  Phone: 1800 035 544
  Website: www.ndiscommission.gov.au