Terms of Use

1. Acceptance of Terms

By accessing or using the Infinite Support PTY LTD website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services. These terms apply to all users, including NDIS participants, families, carers, and website visitors.

2. About Our Services

Infinite Support is a registered NDIS provider offering disability support services across Melbourne, Victoria. Our services include:

• Personal support and daily living assistance
• Social and community participation
• Wellbeing and mental health support
• Support coordination (Levels 1 and 2)
• Specialized support coordination
• Accommodation and tenancy support
• Practice capability building and training

3. Service Agreements

3.1 NDIS Service Agreement

When you engage our services as an NDIS participant, you will enter into a separate Service Agreement that outlines:

• Specific services to be provided
• Service delivery arrangements
• Fees and charges
• Rights and responsibilities
• Complaint handling procedures
• Cancellation and amendment terms

3.2 Eligibility

Our NDIS services are available to individuals with an active NDIS plan that includes funding for the relevant support categories. Services must align with your NDIS plan goals and budget allocations.

4. Website Use

4.1 Acceptable Use

You agree to use this website only for lawful purposes and in a manner that does not:

• Infringe the rights of others
• Restrict or inhibit anyone else's use of the website
• Violate any applicable laws or regulations
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems

4.2 User Responsibilities

You are responsible for maintaining the confidentiality of any login credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, videos, and software, is the property of Infinite Support PTY LTD or our content suppliers and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent. You may print or download content for personal, non-commercial use only.

6. Service Availability and Changes

6.1 Website Availability

While we strive to ensure our website is available 24/7, we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

6.2 Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of our services or website at any time. Changes to NDIS services will be communicated in accordance with NDIS Practice Standards and your Service Agreement.

7. Limitation of Liability

To the extent permitted by law:

• We provide our website and information "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages arising from your use of our website
• We do not warrant that our website is free from viruses or other harmful components
• Information on our website is general in nature and should not replace professional advice

Nothing in these terms excludes, restricts, or modifies any guarantee, warranty, or liability that cannot be excluded under the Australian Consumer Law or NDIS Practice Standards. Infinite Support maintains professional indemnity and public liability insurance as required by NDIS registration.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content, privacy practices, or services of these external sites. Access third-party websites at your own risk.

9. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy. We collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

10. Complaints and Dispute Resolution

We are committed to resolving any concerns quickly and fairly. If you have a complaint:

1. Contact us directly at info@infinitesupport.com.au or call 1300 216 210
2. We will acknowledge your complaint within 2 business days
3. We will investigate and respond within 21 days
4. If you are not satisfied, you may escalate to the NDIS Quality and Safeguards Commission

11. NDIS Code of Conduct Compliance

Infinite Support and all our workers comply with the NDIS Code of Conduct. We commit to:

• Acting with respect for individual rights to freedom of expression, self-determination, and decision-making
• Respecting the privacy of people with disability
• Providing supports and services in a safe and competent manner
• Acting with integrity, honesty, and transparency
• Promptly taking steps to raise and act on concerns about rights, safety, or wellbeing
• Taking all reasonable steps to prevent and respond to violence, exploitation, neglect, and abuse

12. Termination

We reserve the right to terminate or suspend your access to our website or services for violations of these Terms of Use or applicable laws. Service termination for NDIS participants will follow the procedures outlined in your Service Agreement and NDIS Practice Standards.

13. Governing Law

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Changes to Terms

We may update these Terms of Use from time to time. Changes will be posted on this page with the updated "Effective Date." Your continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

15. Contact Information

If you have questions about these Terms of Use, please contact: