Understanding Why the NDIS Has Different Coordination Levels
The NDIS provides three levels of coordination to support participants with varying needs. These levels match the complexity of your situation, goals and required level of assistance. Infinite Support delivers all three levels and provides guidance to help you understand your plan and use your funding effectively.
What Is Level 2 Support Coordination?
Designed for Participants with Moderate to Higher Needs
Level 2 Support Coordination is the most common type of coordination funded by the NDIS. It suits participants who require regular guidance but not intensive or crisis driven management. Infinite Support helps members at this level by explaining their plans, organising multiple supports, building capacity, preparing for plan reassessments and helping with service agreements and budgeting.
Key Responsibilities in Level 2 Support Coordination
Coordinating multiple services and providers
Clarifying NDIS funding categories
Helping participants understand their plan
Problem solving challenges or service gaps
Supporting decision making and goal setting
Encouraging independence over time
What Is Level 3 Specialist Support Coordination?
For Participants with Complex or High Risk Needs
Level 3 Coordination is for participants who face significant barriers or require intensive case management. This level often supports individuals experiencing psychosocial challenges, behavioural complexities, unstable living arrangements, or multi agency involvement. Infinite Support’s specialist coordinators have the skills and training to manage high risk scenarios safely and collaboratively.
Key Responsibilities in Specialist Coordination
Crisis planning and response
Multi provider collaboration
Specialist risk management
Supporting participants with complex family, behavioural or mental health situations
Ensuring safe and stable service delivery
Coordinating with housing, justice or health systems
How to Know Which Level You Might Need
A participant may need Level 2 if they:
Have several supports to organise
Need regular guidance
Want to build independence
Have stable living arrangements
Need help understanding their plan
A participant may need Level 3 if they:
Have complex behavioural or psychosocial needs
Require crisis support
Have significant barriers to engaging with services
Work with multiple agencies simultaneously
Are at risk of unsafe or unstable situations
Local Support Across Melbourne and Victoria
Infinite Support services participants throughout Williams Landing, Point Cook, Truganina, Werribee, Tarneit and the wider Melbourne region. Our team understands local providers, community supports and mainstream services, allowing us to connect participants quickly and effectively.
Why Infinite Support Is the Right Choice
Participants choose Infinite Support because of our clear communication, strong local networks, person centred care and trusted experience across all levels of NDIS Support Coordination. Whether you need Level 2 or Level 3, we ensure your supports are safe, structured and centred around your goals.
Call to Action
If you are unsure what level of Support Coordination you need, contact Infinite Support today. Our team can help you understand your plan, determine the right level of support and begin your NDIS journey with confidence.